Content Management
As a diverse organisation, with employees spread regionally and nationally, communicating new corporate messages like training or corporate announcements to staff can be difficult and expensive.
It is often cost prohibitive to deliver these messages face-to-face due to the geographic diversity and number of staff needing to be contacted. If produced electronically much of this communication can be done more effectively using rich content for presentations or even video announcements. This can be difficult to deliver over a Wide Area Network as the high bandwidth needed can be very expensive. Distribution on CDs is one alternative, however these can be expensive to produce, slow to deliver, and difficult to keep up-to-date.
Content Management solutions allow content to be delivered over the network at a time when network usage is low (eg overnight) and stored at the branch ready for viewing by staff the following day. This saves bandwidth, increases staff productivity, and improves the adoption of training, new procedures and company messages, allowing full e-learning to be delivered. Additionally Content Management solutions can save on WAN bandwidth by storing frequently accessed content locally.
Content Management solutions can also improve the services and image of branches by offering innovative solutions such as video displays in store, which can also attract extra advertising revenue (such as the displays used in service stations, which use similar Content Management technology).
Xpert can select and integrate the correct Content Management system into your existing solution and provide the key skills, hardware, maintenance and managed services you need to take full advantage of the benefits this solution will provide to your business.
IP Video Surveillance
IP video surveillance is ideal in a retail environment, where reducing crime and fraud is essential as is minimising costs. The usage of IP Video Surveillance enables many outlets to be monitored from central locations across a Wide Area Network.
Low cost cameras can be integrated with network access around points of sale, allowing video to be taken of transactions to reduce the potential of fraud or theft. Wireless networks allows IP-based cameras to be easily distributed around shop floors and relocated with minimum cost and effort should the need arise. IP Video Surveillance can deter employee misconduct such as special benefits for friends; it also enables you to offer reliable protection to your staff, especially during the night shifts.
Monitoring through IP Video Surveillance can also help to improve store management as consumer activity can be observed, recorded and measured leading to better staff planning and store layout.
Networking
Wide Area Networks (WAN)
Within your business you need a secure and reliable WAN to connect all of your disparate retail outlets with the head office and other operational facilities. This solution can often be the most expensive of all your IT spend and is mission critical to ensure that you can meet and exceed customer expectations. Xpert Communications can provide all this and more, specifying the most appropriate solution for your business, based on your requirements now and in the future.
Wireless
Mobility is becoming increasingly important for retailers, with freedom for employees to move around from site to site or even simply within an outlet is becoming more necessary in today’s environment. Wireless technology provides you with the opportunity to increase the flexibility of your workforce, whilst minimising the need for your inhouse IT team to implement moves and changes.
Wireless LANs can help you improve your stock control within the warehouse by utilising bar cod scanning, tablet PCs and fork lift trucks. And within your outlets employees are able to provide inventory management, order taking and bar code scanning without being tied to the check-out desk. This means that staff productivity is boosted as they are flexible and able to serve customers in multiple locations, increasing satisfaction and the customer experience.
Xpert Communications can provide you with a wireless solution that truly meets your needs. We have the all the necessary skills including cabling, security and surveying to ensure that the solution we provide for you is secure and integrates seamlessly with your other IT solutions.
Professional Services
Xpert Communications is fully equipped to provide independent consultancy in e-business technology services, with consultancy and project management teams appointed for each project based on relevant industry knowledge and technical expertise. This sector specific expertise and specialist skills enables us to provide a level of service beyond that of other ICT suppliers.
Cabling
Xpert Communications designs, installs and supports structured cabling solutions and is committed to supplying state of the art products, from the world’s leading manufacturers, which exceed international standards. With over 10 years experience in the cabling industry Xpert delivers quality solutions on time and within budget. We work with our customers to specify and deliver future-proof solutions to optimise their investment in technology.
We offer a comprehensive range of cables and components, with backbone infrastructures designed to match the requirements of our customers. Our BICSI approved and qualified design team ensures that our cabling infrastructure designs are based not only on current but also future requirements to protect your investment. And providing you with peace of mind we adhere to manufacturers’ product and application assurance programmes providing your solution with manufacturer warranties.
Support & Managed Services
Xpert Communications offers its customers a range of support and managed services to suit the bespoke requirements of our customers. Our 24/7 helpdesk support is backed up by remote management of our customers’ networks, minimising the stress of in-house IT teams.
Contact Centres
As a retailer your number one priority is your customer, with customer communication being key to the relationship. With more and more retail business being conducted away from traditional stores, if your customers cannot contact you as and when they need to then they can easily try one of your competitors.
A contact centre solution from Xpert Communications will directly address the needs of your business in meeting your objectives for customer interaction and satisfaction. The correct contact centre solution, incorporating an IP network will enable your business to utilise staff to meet the peaks and troughs that contact centres often experience at different times. This will give your organisation the flexibility and adaptability needed, allowing your agents to work at anytime and from anywhere, reducing the need for a dedicated building in which to house a contact centre.
As your customers are not just enquiring over the telephone but also by other communications such as email and web, Xpert can provide a solution that will ensure that these enquires are answered in the same way that telephone enquiries are.
Xpert can provide you with all of the hardware, skills, maintenance and managed services you require to build and run your contact centre solution which can also be integrated with other solutions to meet all your business requirements.
Telephony systems
Telephony costs within multi-site operations, such as retail are traditionally high, with inter-site calls accounting for much of this expenditure. We can provide all of the hardware, lines and skills you need to reduce these costs through IP Telephony over your existing WAN, building both into one solution. This type of converged solution will provide you with an expandable and flexible platform for the deployment of future technologies and applications. Overhead costs will also be reduced, with mobility of staff increased. In addition to hardware solutions, Xpert has the knowledge, ability and resources to provide you with a complete end-to-end solution including Maintenance and Managed Services.
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