Conference Centre ICT Manager, Richard Battersby commented: "With only one week to go until the summit, we needed an incredibly
fast turnaround. Xpert was familiar with our system so they were able to install extra PRI (Primary Rate Interface) cards
in just a few hours enabling us to provide an extra 200 phone lines for the two day summit."
This installation follows Xpert upgrading the centre's 18-year-old phone system. After a rigorous tender process, Xpert Communications
was identified as offering the best value-for-money, and because of the company's professionalism and attention to detail,
were chosen to upgrade the existing Plessey ISDX switch, to a Mitel 3300 Integrated Communications Platform (ICP).
"We were aware that the technology was becoming out of date," continued Battersby, "and we wanted a more modern system that
would provide better functionality and make maintenance easier. The new system has integrated voicemail and is far more reliable."
The Mitel Networks 3300 ICP offers over 500 features including voicemail, auto-attendant, hot-desking and support for touch-of-a-button,
drag-and-drop video and audio conferencing. The system also has support for the broadest range of IP desktop devices within
the industry today.
With The Queen Elizabeth II Conference Centre only closed for four weeks during the summer, this upgrade also had to take
place during a strict time frame. "Xpert completed the upgrade in just four weeks and it was this rapid turnaround that convinced
us that they were the right suppliers when it came to installing the new phone lines for the summit," explained Richard Battersby.
About Xpert Communications
Xpert Communications is the UK's leading independent converged IP solutions provider, with expertise in contact centres, voice
and video, IP networks and security. Offering solutions for health, education, local government, retail and finance, Xpert
Communications understands the unique demands faced by organisations in these sectors and is able to specify solutions which
provide real commercial advantage and operational efficiencies. Xpert Communications partners with the world's leading providers
of hardware, infrastructure and applications, including Avaya, BT, Cisco, HP and Mitel.
For further information visit www.xpertcommunications.co.uk
About The Queen Elizabeth II Conference Centre
The Queen Elizabeth II Conference Centre (QEIICC) is a premier purpose-built venue in a prestigious location in the heart
of London. It is an executive agency of the office of the Deputy Prime Minister and is uniquely situated against the stunning
backdrop of Big Ben, Westminster Abbey, The Houses of Parliament and The London Eye. The Centre has four main auditoria,
seven conference rooms and over 20 smaller meeting rooms across seven floors, catering for events for 40 to 3,000 delegates.
It is fully air-conditioned and is one of the most IT intelligent buildings in the UK with a built-in wireless network, in-house
audio-visual services and webcasting, plus an on-line conference service.
For further information visit www.QeiiCC.co.uk